Introduction
Finexer is committed to protecting each individual's privacy. Our Privacy Policy describes how we collect and use information about businesses and their customers when they use or access our products, services, features or API Service (“API”). In this Privacy Policy, the terms “we”, “our”, and “us” refer to Finexer LTD. (“Finexer”). The term “you” may refer to a visitor of our public website, a User (“User”) of our services or a customer of a User (“Customer”).
Please note that we may periodically make changes to this Privacy Policy by posting a revised version at this page. It is a responsibility of a visitor of our public website to review this Privacy Policy frequently and remain informed about any changes to it.
By using this website or the Services, you agree to the terms of this Privacy Policy.
Information we collect
Personal Information. Personally identifiable information - (“personal information”) is any information that can be directly associated with a specific person and can be used to identify that person. We collect personal information you provide when you register a free Finexer account and when you provide information as part of our account verification process. Information that we may collect includes name, address, phone, email address, bank account number, VAT/SSN/EIN-number and identification documents (which could contain photo and/or date of birth).
We may use this information for identity verification. We may also obtain personal information from other sources such as financial service providers, identity verification services and publicly available sources. you can choose not to provide us with certain information, but then you may not be able to use full set of the platform's features.
Visitor Information. We may collect standard web log information from visitors of Finexer's website for system administration. This is statistical information about our visitors' browsing actions and patterns and does not identify any individual. Information that we may collect includes IP address, browser type, operating system name and version, pages accessed on our public website, date and time the website was accessed and the URL that visitors came from and the next URL that the visitors visit.
Customer Information. We collect personal information of your Customers, which indirectly interface with Finexer when paying for products and/or Services offered by you making use of our payment processing Services. Information that we may collect includes credit or debit card number, bank account information, phone, email address.
The information is processed and stored according to the same principles we store personal information. We do not process any sensitive personal information, such as religion, race, ethnicity and/or political views.
Cookies and Web Beacons. We use various technologies to collect information when you use our Services, including sending cookies to your device and using web beacons. Cookies are small data files that are stored on a visitor's computer or mobile device. Cookies help to retain the visitor's preferences and actions over time. We also may collect information using web beacons. Web beacons are often-transparent graphic images that may be used in our emails to determine whether an email has been opened.
Information we use
Our primary purpose for collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- Verify your identity and account information.
- Evaluate an application to use our Services.
- Respond to inquiries and provide customer support.
- Notify you about your account activity.
- Process transactions and send notices about your transactions.
- Resolve disputes, collect fees and troubleshoot problems.
- Identify, prevent and report potentially prohibited, fraudulent or illegal activities.
- Customize, personalize, measure, and improve our Services and the content and layout of our website.
- Provide you with news, offers, and information about our Services based on your communications preferences.
We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute or to collect fees.
Information we share
Other than as stated in this Privacy Policy, Finexer does not disclose or sell personal information to marketers or non-affiliated companies. We may share your personal information with certain trusted third parties as follows:
- Service providers. With third party companies we partner that help us to provide and maintain our Services, including but not limited to, identity verification, fraud prevention, financial institutions and others that are part of the secure payment process. Also partners to operate our platform by providing services like website hosting, data analysis, information technology, email delivery and auditing. These companies are authorized to use your personal information only as necessary to provide these services to us.
- Other Users. With customers as necessary to complete payments. For example, customers may see certain information of Users when paying for products and/or services offered by the Users such as a business name, phone, email address and/or postal address.
- Other applications. With third parties whom a User directly gives access to the User's information and account. For example, a User authorizes a third party application at a consent page to allow access the User's information via Finexer API.
- Law & Order. When we are required by applicable law, regulatory authorities or payment method rules, and when we believe disclosure is reasonably necessary to investigate, prevent or take a legal action against someone who may be violating our rights, our terms and conditions, or the rights of our Users and you.
These third parties may access some of your information only to perform tasks on our behalf in compliance with this Privacy Policy. We will remain responsible for their handling of your information per our instructions.
Security
We use physical, technical and organisational measures including but not limited to the use of firewalls and industry-standard data encryption technology to protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration.
Our third-party companies store and transmit personal information in compliance with this Privacy Policy and other appropriate confidentiality and security measures.
When we receive or transmit sensitive information via our public website or API, that information is encrypted and is protected with the best encryption technology in the industry - SSL (Secure Sockets Layer).
Please note that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.
Information access
You retain all rights to your personal information and can access it anytime. You can review, correct or update your personal information that you have previously disclosed to us by logging in to your Finexer account or by contacting us. You can also make a request to close your Finexer account through the Contact us form or in your account. If you close your Finexer account, we will retain and use your personal information from your account for a certain period of time as necessary to comply with our legal obligations, collect any fees owed, resolve disputes, troubleshoot problems, prevent fraud, enforce our terms and conditions or take other actions as required or permitted by law.
Minors
The Services are not directed to individuals under the age of thirteen (13) and we request that these individuals do not provide personal information through our Services.
Contact us
If you have any questions or concerns regarding this Privacy Policy, you can contact us by email, reach our customer support, or write us a letter. For more information, please visit Contact us page.