Everything you need to know.
Clear answers about pricing, payments, security and the Finexer platform.
Plans & pricing
Are there any limitations on the Startup and Standard plans?
No. Both plans give you the full Finexer platform, including Dashboard and White Label. The only difference between them is the price.
Do you offer discounts?
Yes. We offer discounted pricing to start-ups that have no sales yet. Businesses with large data volumes can get custom pricing.
Can I change plan after I have signed up?
Yes. You can change plans at any time. As your business grows we can also offer you custom pricing.
What does the Enterprise plan include?
Everything in the Standard plan, plus custom pricing and a tailored integration. For example we can help you migrate existing customers or adapt the platform to fit your business.
Payments & accounts
Do I need a special business account to accept payments?
No. Your regular business bank account is all you need.
Which currencies do you support?
We currently support GBP only. Instant Payments can be made only from accounts in the United Kingdom.
Do you support international payments?
Yes. You can send payments to any bank account in the world using its IBAN.
Which banks do you support?
We support a wide range of UK banks, from the major high-street names to challenger banks. See the full list on our Supported Banks page.
Platform & branding
Can I use my own branding in consent journeys?
Yes. Our White Label solution lets you match the consent pages to your brand using your own HTML and CSS.
Is the Sandbox environment free of charge?
Yes. You can create multiple Sandbox accounts at no cost. They mirror the production environment so you can test payments and bank data before going live.
Security & compliance
What is Finexer authorised to do under the FCA?
Finexer Ltd (FRN 925695) is an Authorised Payment Institution under the Payment Services Regulations 2017, permitted to provide account information services and payment initiation services.
Are you Cyber Essentials certified and ICO registered?
Yes. We hold Cyber Essentials certification and are registered with the Information Commissioner's Office. As a responsible data controller we comply with UK GDPR.
Do you store my customers' bank login details?
No. Customers sign in directly with their own bank. Finexer never asks for, receives or stores their login credentials.
How is sensitive data encrypted and logged?
Sensitive data is encrypted with AES-256 in an isolated environment with key rotation. Where appropriate we mask or remove sensitive financial data from operational logs.
How do Dashboard permissions and two-factor authentication work?
You can control which pages and actions each team member can access. When two-factor authentication is enabled it asks for a verification code at sign-in. We strongly recommend turning it on for your organisation.
What security testing do you perform?
We run penetration tests, automated testing and third-party code reviews. We also patch routinely and follow OWASP-aligned development practices.
How do I report a security vulnerability?
Please email security@finexer.com. We will acknowledge your report and investigate promptly. We ask that you do not disclose it publicly until we have had a reasonable chance to fix it.
Where can I find more detail about Finexer's security?
Our Security page explains how we protect data and keep to our regulatory obligations. If you need anything further, please contact us.
Still have questions?
Talk to our team about your specific setup or requirements.